What is Electronic Feedback System?
Any Businesses need to have an effective customer feedback machanism in place. This is not only to maintain or improve customer satisfaction but it also feeds you with information such as what do your customers want from you.
Why Feedback system
You must be willing to listen to your customer if you want then to suvmit their feedback to you.
Rank and Prioritize
If you serve a large customer base, you are provably going to get an influx of feesbacks.
Solving he Highlighted Problems
Customer feedbacks may be positive or negative
Follow Up with Customers
Once a problem has been rectified, notify the customer who submitted the feedback about the improvements made and invite him/her to do business with an again to see whether if the previous problem still persist.
Notify Others About Improvements
It is alway good to let your target market, prospects and customers know that improvements are consultancy being carried out based on customer feedback.
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